Shipping & Delivery

Article 1 – The offer
  1. If an offer has a limited duration or is subject to specific conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur. The entrepreneur is not responsible for the fact that products ordered for a specific application or for a certain type of motorcycle are actually the right items. The assembly of ordered items is entirely for the account and risk of the consumer. Assembled and used items cannot be returned.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
    • the price including or excluding taxes.
    • the possible costs of delivery.
    • the manner in which the agreement will be concluded and which actions are required for this.
    • whether or not the right of withdrawal is applicable.
    • the method of payment, delivery or implementation of the agreement.
    • the period for accepting the offer or the period for which the price is honoured.
    • the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate.
    • if the agreement is archived after the conclusion, how the consumer can consult it.
    • the way in which the consumer can become aware of acts he does not want before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded.
    • any languages in which, in addition to English, the agreement can be concluded.
    • the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult these codes of conduct electronically.
    • the minimum duration of the distance agreement in the case of an agreement that involves the continuous or periodic delivery of products or services.
Article 2 – The agreement
  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
  4. The entrepreneur can – within the law – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a sound conclusion of the distance agreement. If the entrepreneur based of this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
  5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
    • the visiting address of the establishment of the entrepreneur where the consumer can go with complaints.
    • the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
    • the information about existing after-sales service and guarantees.
    • the information included in article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer before the performance of the agreement.
    • the requirements for cancelling the agreement if the agreement has a duration of more than one year or is of indefinite duration.
  6. If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph applies only to the first delivery.